Saying the Unsayable?

Recently I sent an open letter to Iain Duncan Smith MP, Lord Freud, and Kris Hopkins MP.

This open letter has been shared widely, with numerous others including housing professionals taking it to their own blogs to either support my case or issue a rebuttal. I also blogged on my thoughts for the Guardian Housing Network, and they even posted a vote on whether social housing has encouraged welfare dependancy.

If you missed the letter that started everything, i’ve posted it below. I’d love to hear your thoughts!

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Are you in the Giving Vein today?

It’s saturday night at the Globe theatre down by the Thames and Mark Rylance is playing a blinder as  Richard 111…. the Duke of Buckingham has shed blood in his king’s name and turns to Richard to call in the promised favours.  But Richard is having none of it ; ” I am not in the giving vein today…”  In fact Richard is never in the giving vein….he knows that privileges and titles, like knowledge and information, is power …..and to give these away is a sign of weakness…

fast forward to today and the reverse is true…smart leaders get it that the more they give away, the more they empower colleagues, the more respected and more influential they become….but there’s also another battle being fought today, and it’s around information, transparency and culture rather than military might and kingdoms….in today’s  information age , where social and business media is turning upside down the old ways of communicating and controlling information (  top down and heavily censored ),  people and especially Generation Y-ers, now expect access to knowledge and information in a way unthinkable even ten years ago.

And the recent skirmishes around Bankers’ pay, LIBOR, News International, LOCOG and G4S ( never mind MP’s expenses ), have further dented public trust in our institutions and the traditional way of doing things. All this, in my view throws up an opportunity – for those brave enough to take it – to open up and make more accountable  the way decisions are made, how resources are used, leaders remunerated and power exercised…..and it is here that smart leaders can make their mark. Because we are at just the the start of what some  believe to be a working  revolution, but this time built around knowledge and information –  just as farmers 200 years ago left the land and learnt new skills to become factory workers in the Industrial Revolution, and then 50 years ago in turn had to adapt and learn new skills to become office workers, so information technology, mobile working and social media is bringing in the next phase of the evolution of the thing called “work”.

Beth Kanter explains this perfectly in her Blog  and talks about “networked organisations and networked leadership –  open and transparent,  that consider every person and organization in their network an asset for reaching their mission..where leaders exercise leadership through active participation, sharing by default, communicating through a network model, rather than a broadcast model—finding where the conversations are happening and taking part.”

And with this phenomenal change in technology and access to information, there are huge opportunities  to open up our organisations, get better input from others in decision-making – co-workers ( we call them colleagues @Bromford) , suppliers and partners, and customers alike.  If we are in the opening up and giving vein that is.

For a long time now  we have, at Bromford worked hard to ensure decisions are made as far as possible by colleagues working closest to the customer – this started to stall  about eight  years ago due in part to the governance  complexities of a new expanded Group structure, and at the same time the  increasing focus by the Audit Commission on prescribed ways of doing things and KLOE’s . Both of those are now thankfully behind us and we are emerging as a leaner, more efficient, simple and more open organisation, embracing technology and social media to the hilt.

As a result we can now have better conversations, share information much better, wider and faster. 800 of our 1200 colleagues now use Yammer, our own business network, and are much better informed as a result. We have open WI-fi in all offices, all colleagues can use soc media whenever they like ( yes, Twitter and Facebook at work!) , increasing numbers are Bloggers, and we have one very simple guideline ; ” If you wouldn’t shout it out loud in the work cafe, don’t post it ” ( control and sensible oversight of soc media is not an IT issue, it’s a managerial one).  We are trying to create a  more open, accountable and switched on bunch of people, and  it’s why we adopted 100% open plan offices 7 years ago and why noone has a private office anymore ( I gave up mine 12 years ago  in favour of hot desking ) and it’s why all Bromford leaders are expected, as a non-negotiable to be visible, in touch, approachable and aware.

And you can see some of this through our website, our Facebook pages and the increasing number of our amazing Bromford colleagues using Twitter ( a recent survey found that almost half of the most-followed people working in social housing are @Bromford ).

And So, what about the stuff that we now publish on-line? How transparent do we want to be? Well, we have made  a start and you will see from here that as part of what we now make available publicly, we have decided to publish stuff like Directors’ salaries & expenses, how we use our money, where it comes from and where it goes…our policies that guide decisions , and how  we are doing on the ground….and yes, as part of this break with the old way of doing things, we’re publishing any expenditure over £500 …because we want this information out there, to help inform everyone – colleagues , customers, stakeholders and people who might be thinking about working for us – to know about us, our values, how we do business and whether we are in the giving vein.

There has been quite a bit of fuss about whether the Housing Minister, @grantshapps is right to demand that we publish all the  £500 stuff. Well, even if you don’t really buy my ideas above, maybe you will this; isn’t it just a bit like social media?  “If we don’t participate it will be done to us.”

We actually made these decisions weeks ago, but just didn’t see it as a big deal, so have not shouted or press-released about it so far …After all, what’s the fuss about? It’s not as if we are losing our independence, nor  conceding power ( although I imagine Richard 111 would not see it quite like that). If anything it’s the reverse – it’s about giving away power and knowledge  but in turn building influence and a better, more open “networked” culture.  …but then, unlike the doomed King Richard, the best leaders already know that the more power you give away, the stronger you become….

So, Are you in the giving vein today?

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